CIMB Group Holdings Berhad (“CIMB”) and PLUS Malaysia Berhad (“PLUS”) today announced that they have recently come to an agreement to provide additional payment options to road users at PLUS expressways across the country. These enhanced toll payment services will be facilitated by Touch n’ Go Sdn Bhd (“TNG”) through the TNG RFID tag.
Starting with PLUS expressways, this initiative promises a seamless experience with more options for toll payment anchored on the concept of Open Payments and will give highway customers the choice to link their TNG RFID tags to any of their bank accounts, credit cards, debit cards or the TNG e-wallet. It is the intent of CIMB and TNG to roll-out the Open Payments facility to all toll highway concessionaires across Malaysia in the future. Over time, this RFID driven payment mode is expected to replace the TNG card that has been the defacto mode of payment for toll transactions across the country.
“We’re extremely pleased to have been able to work with PLUS to lead this landmark initiative. The democratisation in toll payments is something we fully champion and the CIMB teams, together with the teams at our subsidiary TNG, are committed to collaborating with PLUS and, in time, other highway concessionaires to make Open Payments an accessible reality for all Malaysians,” said Tengku Dato’ Sri Zafrul Aziz, Group Chief Executive Officer, CIMB Group.
“It has been a key belief at PLUS that giving our customers more options to pay is an important aspect in enhancing their road journeys, so this is a key consideration when working with our partners. We are pleased that Open Payment options will soon be available to toll highway customers, in line with the needs of our customers who look forward to more convenience. We are delighted that CIMB is aligned on this ambition to partner with us to lead in making it a seamless journey on our highways with the democratisation of toll payments where over time, other mode of payment can be considered, thus ensuring the toll industry is always relevant with market practises,” said Datuk Azman Ismail, Managing Director, PLUS.
For starters, TNG RFID services will be available in 10 open system toll plazas at PLUS expressways by January 1st 2020. TNG RFID services for all 83 closed system toll plazas will be available on the PLUS expressways by April 1, 2020.
Open system toll plazas are defined as a system where the toll fare is a fixed rate based on vehicle class. Whereas, Closed system toll plazas is defined when the vehicle enters the highway and the toll rate is based on the vehicle class and distance traveled upon exit out of the highway.
“RFID transactions will be real time, as our highway customers will receive immediate notification of their balance and CIMB/TNG have given their commitment to this high standard of service delivery,” added Azman.
“We will continue to innovate from within and ensure we are always working with our toll concessionaire partners to bring convenience and effective multi-dimensional solutions to Malaysian road users. We see this as the next phase in the evolution of payments, one that is more inclusive and suitable for the future of Malaysia’s expressways,” Tengku Zafrul concluded.
TNG RFID services have been available in pilot-mode at selected expressways nationwide since the beginning of 2019. Currently, there are over 700,000 RFID tags installed on vehicles across Peninsular Malaysia. These tags are currently linked to the TNG e-wallet as a source of funds. The TNG RFID initiative is the first step of a masterplan aimed at reducing congestion on Malaysian expressways.
The scheme is being coordinated and devised in collaboration with the Ministry of Transport, Ministry of Works and Malaysian Highway Authority and there will be absolutely no disruption to the current card, SmartTAG or PayDirect services.