Overview of PUTRI Chatbot
“PUTRI” or PLUS Texting Realtime Interface was completely launched on 30 September 2020. PUTRI can be considered the highway industry’s first ever chatbot and it was designed to interact with PLUS highway customers and over time, the interactive conversations through its Artificial Intelligence and Machine Learning model.
With PUTRI’s support will enhance PLUS Traffic Monitoring Centre (TMC) service levels by allowing the personnel to focus more on emergency calls, conduct speedier and swifter coordination to assist customers in distress during traffic incidents. PUTRI will be able to attend to multiple and simultaneous queries pertaining to PLUS highway service, toll fares, real-time traffic information, inquiries on PLUSMiles, product, facilities, RFID, promotions, as well as events.
PUTRI Chatbot is easily accessible and more convenient as it provides better speed in providing responses and can be accessed through the following channels: