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Overview of PUTRI Chatbot

“PUTRI” or PLUS Texting Realtime Interface was completely launched on 30 September 2020. PUTRI can be considered the highway industry’s first ever chatbot and it was designed to interact with PLUS highway customers and over time, the interactive conversations through its Artificial Intelligence and Machine Learning model.

With PUTRI’s support will enhance PLUS Traffic Monitoring Centre (TMC) service levels by allowing the personnel to focus more on emergency calls, conduct speedier and swifter coordination to assist customers in distress during traffic incidents. PUTRI will be able to attend to multiple and simultaneous queries pertaining to PLUS highway service, toll fares, real-time traffic information, inquiries on PLUSMiles, product, facilities, RFID, promotions, as well as events.

PUTRI Chatbot is easily accessible and more convenient as it provides better speed in providing responses and can be accessed through the following channels:

Contact Us

OFFICE ADDRESS

PLUS Malaysia Berhad (923639-A)

Menara Korporat,
Persada PLUS,
Persimpangan Bertingkat Subang,
KM15, Lebuhraya Baru Lembah Klang,
47301 Petaling Jaya, Selangor.

PLUS GENERAL LINE

Tel: +603 7801 6666, 7666 4666
Fax: +603 7801 6600, 7666 4400

CUSTOMER SERVICE

Customer Experience Department

Fax : +603 76664198
E-mail: customerfeedback@plus.com.my

CUSTOMER SUPPORT CHANNEL

PUTRI CHATBOT

General enquiry & claim status
24x7 available on website & mobile app

ACCIDENT CLAIMS REPORTING

For submission of new accident claim,
please click and fill in the Accident Claim Form

PLUSLINE

PLUSLINE : 1800 88 0000