- Sustainability
Sustainability
We are committed to conduct our business and operations in an environmentally conscious and socially responsible manner, whilst upholding good governance standards.
Our Achievements
As of December 2024, we have successfully reduced our Greenhouse Gas (GHG) emissions by 29% from our 2017 baseline, on track towards our goal of a 35% reduction by 2030 and Net Zero by 2050.
Harnessing Renewable
Energy
We maximise renewable energy potential by leveraging on solar PV systems to power our expressways, offices and rest stops, shifting away from a traditional fossil fuel-based approach.
Accelerating Green
Mobility
We are installing more Direct Current Fast Charging (DCFC) EV charging points on our expressways, aiming for 100 DCFC units by 2025 to accelerate the nation’s low carbon mobility transition.
Adopting Energy
Efficiency
We retrofitted over 37,000 LED lights to illuminate our expressways, enhancing safety and reducing energy consumption and Greenhouse Gas (GHG) emissions by 27,213 tCO 2 eq, equivalent to saving 1.2 million trees per year.
Pioneering Climate
Impact Adaptation
We are the nation’s first expressway operator to conduct a comprehensive climate risk assessment and deploy analytical preventive measure to mitigate the impact of climate change to our operations, customers and community around us.
Utilising Sustainable Materials
We actively utilise innovative pavement solutions such as Super Fiber Mix (SFM) with high tensile strength to enhance our pavement durability while reducing our Greenhouse Gas (GHG) emissions
Tapping on Nature-Based Solutions
We adopt nature-based solutions through planting and maintaining over 270,000 trees and 240,000 m2 of shrubs along our highways, including preparing wildlife crossings as part of our environmental conservation effort.
Empowering a Gender-Balanced Workforce
We empower a gender-balanced workforce consisting of 47% women across our business and operations, with women occupying 40% of our senior leadership roles.
Strengthening Socioeconomic Development
We are committed in strengthening the nation’s socioeconomic development whereby over 80% of our stall operators are home-grown business owners from the surrounding community. Our Business Partner Incentive Program (BPIP) equips them with new skills to remain competitive.
Contributing to Social Upliftment
We contributed more than RM13.5 million through social programmes and financial aid (including Zakat), benefitting over 134,000 individuals from our fence line communities.
Nurturing Local Vendors
99% of our vendors are local and we are committed to nurture them through a structured Vendor Development Program (VDP) for Micro, Small & Medium Entrepreneurs (MSMEs), providing them with the necessary tools they need to strive.
Energy Efficient Fittings
Retrofitted over 37,000 LED lights saving over 113 million kWh/86,443 tCO₂eq (equivalent to approximately 11,500 household’s annual energy needs).
Nature Preservation
Maintained 217,738 trees and 191,197.3 m2 of shrubs along our mainline, greening our highway.
Renewable Energy
Installed 12 solar panels systems across our facilities, saving over 10 million kWh/8,048 tCO₂eq (equivalent to 372 thousand trees saved).
Circular Economy
Collected 2,767 kg of fabric and segregated over 586,516 kg of waste into six (6) categories, avoiding 36,361 days of average Malaysian GHG emissions.
GHG reduction
Reduced energy consumption by 29.7% and recorded a reduction in our greenhouse gas (GHG) emissions by 29.3% in 2024 from a 2017 baseline.
Climate Change Adaptation
The nation’s first infrastructure organisation to complete a comprehensive climate risk assessment.
Electric Vehicle Charging Infrastructure
Energised 100 EV DCFC charging points along our highways ahead of schedule and expand to 350 charging points by 2028.
Water Efficiency
Upgraded 60 RSA, lay-by and toll plaza toilet facilities with water efficient appliances and fittings.
Rainwater Harvesting
Installed 29 rainwater harvesting systems at our offices and selected RSA, lay-bys and toll plaza.
Wastewater Treatment
Maintained 231 Sewage Treatment Plants (STPs), treating 5,744,972.25 m³ of wastewater annually.
Safety Monitoring
Installed 2,985 CCTV cameras across our facilities and offices, protecting the safety of Warga MyPLUS and our highway customers.
Journey Planning Analytics
Achieved 16,412 sign ups for our MyPLUS-TTA, an AI-powered travel time advisory recommending highway customers the best departure time during peak traffic period.
Cashless Payment
Provided cashless payment options at 84.8% of our RSAs, OBRs and lay-by stalls, resulting in the increase of cashless transactions by 13X since 2022.
Integrated Traffic Monitoring
Traffic Monitoring Centre (TMC) provides 24/7 monitoring, receiving over 1,000 calls a day.
AI Virtual Assistant
Developed an AI-powered PUTRI Virtual Assistant available 24/7 which is able to provide accurate responses on more than ten (10) topics.
Suicide Attempt Alert System (SAS)
Prevented 44 suicide attempts assisted by our SAS at the Penang Bridge.
Asset Preservation
Conducted 27,185 slope inspections and 6,082 drainage or culvert inspections.
Smartlanes
Activated 28 Smartlanes, reducing travel time by up 20% during peak hour travel.
Unmanned Inspection
Reduced inspection time by 80% through the deployment of Unmanned Aerial Vehicles (UAVs), replacing conventional methods.
Highway Communication
Installed 90 Variable Message Signs (VMS) and 622 Automatic Number Plate Recognition (ANPR) cameras.
Motorcycle Shelters
Provided 233 motorcycle shelters along our highways at key locations.
Social Development Contributions
Contributed over RM32 million to social programmes and financial aid (including Zakat), benefiting 81,958 recipients from our fence line community.
Community Based Safety
Conducted 41 community-based road safety programmes benefiting 7,854 participants across the nation.
Community Socioeconomic Opportunities
Over 400 of our RSA Business Partners are from our local fence line community.
Business Partner Upskilling
Upskilled 520 Business Partners providing them with digital marketing, Halal certification and food safety compliance training.
Sustainable Rest and Service Areas (RSA)
Rejuvenated our Seremban RSA Southbound into becoming the nation’s first sustainable RSA.
Bumiputera Empowerment
Supported Bumiputera community development, where by 98.2% of Warga MyPLUS and 89.0% of RSA stall operators are from the Bumiputera community.
Facility Upkeep
Received five (5) star recognitions by local councils for outstanding toilet cleanliness in 120 locations across our highway.
MyPLUS Community Day
Our 2,550 community day volunteers uplifted the lives of 42,179 community members at 51 locations.
Customer Satisfaction
Achieved 87% Customer Satisfaction Index (CSI) in 2024.
Workplace Safety
Achieved goal zero preventable fatalities for six (6) consecutive years.
Young Talent Development
Nurtured 236 Bumiputera and young graduates to become market-ready talents through our Protégé Programmes.
Diversity, Equity and Inclusion
Maintained a gender balance consisting of 52.5% men and 47.5% women in our workforce, with women occupying 38.7% of senior leadership roles.
Learning and Development
Delivered more than 383 learning and development programmes over 636 sessions to Warga MyPLUS, accounting for 162,849 training hours.
Employee Engagement
Achieved an overall Employee Engagement Score (EES) of 84%, 17 points higher than the Malaysia norm.
Procurement Governance
Established a Board and Management led Tender Committee ensuring robustness of our procurement process.
Vendor Development
Awarded RM47 million worth of contracts to our Vendor Development Programme (VDP) participants.
Integrity Culture
4,982 former and current Warga MyPLUS has taken the integrity pledge since 2019.
Speak Up
Increased confidence in whistleblowing through a confidential, impartial process led by an independent third-party administrator.
Supporting Local
99% of our procurement spend is awarded to local vendors through robust procurement governance.
Workplace Safety
Achieved goal zero preventable fatalities for six (6) consecutive years.
Young Talent Development
Nurtured 236 Bumiputera and young graduates to become market-ready talents through our Protégé Programmes.
Diversity, Equity and Inclusion
Maintained a gender balance consisting of 52.5% men and 47.5% women in our workforce, with women occupying 38.7% of senior leadership roles.
Learning and Development
Delivered more than 383 learning and development programmes over 636 sessions to Warga MyPLUS, accounting for 162,849 training hours.
Employee Engagement
Achieved an overall Employee Engagement Score (EES) of 84%, 17 points higher than the Malaysia norm.
Procurement Governance
Established a Board and Management led Tender Committee ensuring robustness of our procurement process.
Vendor Development
Awarded RM47 million worth of contracts to our Vendor Development Programme (VDP) participants.
Integrity Culture
4,982 former and current Warga MyPLUS has taken the integrity pledge since 2019.
Speak Up
Increased confidence in whistleblowing through a confidential, impartial process led by an independent third-party administrator.
Supporting Local
99% of our procurement spend is awarded to local vendors through robust procurement governance.
Our Initiatives
Stay updated on our ongoing efforts for a more connected, efficient, and sustainable tomorrow.
Our Videos
Our Reports
Sustainability Report 2024
Discover our evolution from a traditional expressway operator to a future ready mobility infrastructure provider, committed to driving sustainable growth across the nation’s transportation backbone.
Sustainability Report 2022
Explore our commitment to conduct our business and operations in a socially responsible and environmentally-conscious manner whilst upholding good corporate governance.
Sustainability Report 2020
Navigate through our inaugural Sustainability report that documents our journey of nation-building as we drive responsible practices not only for our business, but also for society and the environment as a whole.
Sustainability Report 2020
Navigate through our inaugural Sustainability report that documents our journey of nation-building as we drive responsible practices not only for our business, but also for society and the environment as a whole.
Institutionalizing Good Governance
Policies, frameworks and codes which outline our commitment to upholding good governance.
FAQs
Your go-to-guide for clarity and quick answers on our sustainability efforts.
Sustainability ensures our operations meet present needs without compromising future generations. It's vital for minimizing our environmental footprint, promoting road safety, supporting local communities, and fostering a diverse and inclusive workplace.
Through sustainable practices in construction, maintenance, and operations. This includes energy efficiency, waste management, and involvement in reforestation projects.
With measures such as adopting energy-efficient technologies, promoting eco-friendly materials, and exploring sustainable transportation practices.
